Privacy Policy
Last updated: . This policy explains how we collect, use, and protect your information when you visit delpilarinsurance.com or contact us via WhatsApp, forms, or email.
1) Who we are
This website is operated by PILAR INSURANCE INC (“we,” “us”). The website is for informational and contact purposes: to connect users with a licensed insurance agent for guidance and quotes.
2) Information we collect
- Contact details: name, phone number, email (if you provide them).
- Quote details: state, approximate age, needs (Health, Medicare, supplemental, Auto, Life/IUL) and any notes you submit.
- Technical data: IP address, browser type, pages visited, time spent (through cookies or analytics tools, if enabled).
- WhatsApp: if you click a WhatsApp button, your message is sent to WhatsApp and is governed by WhatsApp’s own policies.
3) How we use your information
- To respond to your request and send plan options based on what you share.
- To follow up on your quote and help you understand costs/coverage.
- To improve the website experience and measure performance (if we use analytics).
- For legal compliance, fraud prevention, and website security.
4) Legal basis and consent
When you voluntarily submit information (form, WhatsApp, or email), you consent to our use of it to respond and manage your request. In certain cases, we may request additional confirmation before moving forward with sensitive data or formal processes.
5) Sharing information
We do not sell your information. We may share it only when necessary to:
- Service providers that help operate the website (hosting, forms, analytics), under confidentiality obligations.
- Insurance carriers / partners when you request a quote and it is necessary to evaluate eligibility and pricing.
- Legal obligations (regulatory or court requirements).
6) Data retention
We keep your information for a reasonable period to handle your request, provide follow-up, and meet legal/regulatory obligations. We may anonymize data for internal reporting.
7) Security
We use reasonable measures to protect information; however, no system is 100% secure. We recommend not sending highly sensitive information via WhatsApp (for example, full ID numbers) unless we request it through a secure channel.
8) Your rights
You may request access, correction, or deletion of your information, subject to applicable legal/regulatory limitations. Contact us at delpilarinsuranceinc@gmail.com.
9) Children
This website is not directed to children under 13. If you believe a child sent us data, contact us so we can review it.
10) Third-party links
We may link to social media, WhatsApp, or other websites. We do not control their practices. Please review their policies.
11) Changes to this policy
We may update this Privacy Policy. We will post the updated date on this page.